The EU provides an Internet platform for online dispute resolution (OS platform). This OS platform is intended to resolve disputes between consumers and online platforms for online purchase contracts or service contracts as quickly and effectively as possible.
In accordance with Article 14 of Regulation (EU) No. 524/2013 on online dispute resolution in consumer affairs (the so-called ODR regulation), we therefore refer you to the link to this OS platform. The online dispute resolution platform can be accessed here:
to the online dispute settlement platform of the EU
Also according to article 14 of the ODR regulation, we would like to draw your attention to our e-mail address: firstname.lastname@example.org